The terms 'us', 'we' and 'our' refer to Plan with Grace Limited, the owner of this website whose registered office is: The Old Bakehouse, Course Road, Ascot, Berkshire. SL5 7HL, with registered number 09777885 (England and Wales).
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics of this website. Reproduction is prohibited.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of this website is subject to the laws of England and Wales.
If there is a contract between you and us, for instance if you hold a funeral plan with us, if you have applied for a funeral plan with us, or if you have enquired about purchasing one of our funeral plans, you will have provided us with personal information in relation to your plan. It will be necessary for us to use and process that personal information for the purposes of performing the contract between us, or in order to take steps at your request prior to entering into a contract. Where we have entered into a contract with you, the terms of that contract will override the terms of this policy.
If you would like to purchase one of our funeral plans, you will be asked to complete a plan request form.
We will collect and hold the information that you, or any beneficiary of a funeral plan, provide to us in this form, and other information that you, or any beneficiary of a funeral plan (or your or the Beneficiary’s estate), may provide to us in connection with the setting up and administering of your funeral plan, and any contract we have with you. This information may include, amongst other things, your name, address, email address, other contact information, payment details, your job title, and your funeral preferences including your choice of funeral director.
We will only use and process the personal information referred to above, that you or the other third parties described above have provided to us, for the purposes of performing any contract between you and us relating to our services, or in order to take steps at your request prior to entering into a contract. This is the legal basis on which we process the personal information referred to above. Specifically, we will use this personal information in the following ways:
We may also use this information to understand your needs and provide you with a better service.
If you have consented for us to do so, we may also use this information, and may request other information from you, so that we can improve our products and services, and customise the website according to your interests.
We may pass your personal information to third parties. Where necessary we will share the personal information provided to us together with details of your funeral plan to the third parties referred to above. We will only provide your information to third parties where we are satisfied that
We may share your information with, and obtain information about you from, credit reference agencies, fraud prevention agencies, or selected funeral directors that we work with. We will only do so where it is necessary for the purposes of effectively performing or entering into our contract with you.
We will only give your personal information to third parties other than those referred to above where the law requires us to do so. Where this is the case, to the extent that we are permitted to do so by law, we will let you know.
We will not hold your personal information forever. Unless you request otherwise, we will only hold your personal information for as long as is necessary for the performance of the contract between you and us. This means that the personal information will be destroyed or erased from our systems when it is no longer required.
We will keep the personal information we store about you accurate and up to date. Personal information that is inaccurate or out of date will be destroyed. Please notify us if your personal details change or if you become aware of any inaccuracies in the personal information we hold about you.
We will always keep you informed about the way in which we process your personal information. You have the right to:
We may also request other information from you, including for marketing purposes. We will always inform you how we will use and process this information, and will not do so without your prior consent. We may also wish to use and process the personal information that you have provided to us in connection with your plan, for other purposes that are not connected with your plan, but will only do so with your prior consent. Both of these cases will be covered by this policy.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16 February 2018.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Customer Service Team
Plan with Grace Limited,
35 Catherine Place,
Email: [email protected]
Telephone: 0203 019 0704